#CULTURE AMP SOFTWARE#

Speaking to The Australian Financial Review, Culture Amp chief operating officer and chief financial officer Sally Bruce said businesses globally вЂњtook a breathвЂќ in the fourth quarter of the 2020 financial year, but it quickly became clear it was only going to be a momentary pause in growth for the company. Eamon GallagherДЇigures lodged with ASIC for the 12 months to June 30, 2020, showed Culture Amp benefited as workplaces around the world were forced to grapple with burnt-out employees and low morale during COVID-19 lockdowns.Д¬ulture AmpвЂ™s revenue grew by more than 64 per cent to $US45.8 million ($62.6 million) thanks to new customers flocking to the survey platform, and existing customers expanding their usage.

#CULTURE AMP SOFTWARE#

I really felt like this is a team I can work with and these are people I can trust from the start.Despite fears the COVID-19 pandemic would put a handbrake on employee engagement software company Culture AmpвЂ™s growth, the $US700 million ($903 million)-valued company has recorded one of its best years yet, with revenue climbing 64 per cent.ДЇormer AMP Bank CEO Sally Bruce is now helping lead Culture Amp. And every time I asked a question, I felt really heard. He adds, вЂњI felt like always had my back. Schwass says that the support the team received was exceptional, making the implementation smooth and simple for administrators. While Front was intuitive to use and easy for team members to learn, the team did have questions. Customers are delighted when they get a fast response and when team members are able to quickly resolve their issues. Since using Front, Culture Amp has also improved customer retention rates. вЂ“ Chris Schwass, Director of Customer Revenue Operations at Culture Amp Increasing customer retention thanks to speed and consistency It would also mean that we'd be walking in with gaps in communication. It would slow down our communication back to customers. If we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. It would also mean that we'd be walking in with gaps in communication.вЂќ He adds, вЂњIf we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. Schwass says that the team has achieved net promoter scores of over 60 using Front.

The increased speed and thoroughness of responses has resulted in higher customer satisfaction levels. We coordinate in Front and send a single response to the customer.вЂќ Improving net promoter scores through fast, complete solutions We don't have people jumping into Slack or on Zoom. From our side, we reduce the coordination costs and time involved. Schwass says, вЂњFrom a customer perspective, they simply send an email to Culture Amp, and they get an informed response that answers all their questions. Team members can simply tag colleagues directly within the draft. Whereas team members previously had to contact colleagues in Slack to get input on responses to customer inquiries, Front allows multiple team members to collaborate on a draft. Many customer messages involve multiple questions - strategic and technical. вЂ“ Chris Schwass, Director of Customer Revenue Operations at Culture Amp Streamlining communication and improving the customer experience WeвЂ™re now able to work behind the scenes to connect all the dots because of the efficiency we get out of Front. Schwass explains, вЂњWeвЂ™re now able to work behind the scenes to connect all the dots because of the efficiency we get out of Front.вЂќ Once the Culture Amp team started using Front, they were able to see the efficiency gains they were looking for and improve customer happiness in the process. Chris Schwass, Director of Customer Revenue Operations at Culture Amp, says, вЂњOne of the key reasons that we decided to move forward with Front is that we looked at the percentage of efficiency that we thought we could gain.вЂќ Solution Information important to customer communications lived separately in these various locations, so team members struggled to find what they needed to reply to inquiries in a timely manner. ChallengeД«efore implementing Front, Culture Amp used a combination of Slack, email, and their internal project management system and CRM to manage communications. One of Culture AmpвЂ™s major priorities is customer delight, and team members are tasked with getting customers the answers they need quickly. The platform helps customers transform culture increase diversity, equity, and inclusion and reduce employee turnover. Culture Amp is an employee experience platform that helps companies improve employee engagement, performance, and development.

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